Shipping & Delivery

Cost

Free. On every order, of any value.

Minimum

None. There is no order value you have to reach first.

Where

Anywhere in India — no metro surcharge, no remote-area fee.

Delivery is free on every order, anywhere in India. There is no minimum to reach and no flat rate below it. Your bag shows a delivery line before you place the order and it always reads free, so the total you are charged is the goods and nothing else. The total in the WhatsApp message is the same total.

Once payment clears, our manufacturing partner packs and dispatches your order within 24–48 hours. From there the courier takes 5–7 days to reach any address in India.

Dispatch pauses on Sundays. An order confirmed on a Saturday evening normally leaves on Monday, so add a day if your weekend order feels slow.

Festival weeks and heavy monsoon can stretch the courier leg by a day or two. If that happens to your parcel we tell you on WhatsApp rather than waiting for you to ask.

Every order on this site is prepaid. We confirm your bag on WhatsApp, you pay, and only then does the parcel get packed. There is no cash on delivery — that is what lets us carry the courier cost ourselves and deliver free on every order.

• UPI — we send a QR code and VPA on WhatsApp to pay before dispatch.
• Card — we send a secure payment link on WhatsApp to pay before dispatch.
• Netbanking — we send our bank details on WhatsApp to pay before dispatch.

You will never be asked to hand money to a delivery agent, and nobody from JoyBaskets will ever call you for an OTP or a card number.

Your order lives at /track. Enter the order reference from your confirmation page and the mobile number you ordered with, and it shows the real status, what is in the order and what happens next. There is no account and no password: the reference is unguessable and your number is the second half of it.

The courier name and tracking number are shared over WhatsApp, on the same thread, as soon as the parcel is picked up, then a nudge on the day it is out for delivery. If you have lost both the thread and the reference, message +91 95990 95571 with the name the order was placed under and we will find it.

You can change anything — size, design, address, quantity — free of charge, at any point before dispatch. Message us on WhatsApp and it is done.

You can cancel a paid order yourself within 24 hours of paying, as long as it has not been dispatched yet — and the full amount is refunded. You do not have to ask: open /track, enter the order reference and your mobile number, and press Cancel. A cancellation refund usually takes 2–4 working days to reflect back to your original source of payment.

Two things close that window, and whichever comes first wins: 24 hours from payment, or the courier taking the parcel. Dispatch usually happens well inside 24–48 hours, so an order placed in the morning can be gone by the evening — the tracking page always shows whether yours can still be stopped.

Once the parcel has left the warehouse it can no longer be stopped. Once an order has been dispatched, money is not returned. There is no refund to a card, to UPI or to a bank account after that point, and a genuine fault is put right with a replacement piece instead. Returns & Replacements explains what is and is not covered once a parcel has arrived.

Parcels get lost, delayed and occasionally crushed. When that happens it is our problem to solve, not yours to chase: we deal with the courier and send the order again.

Message +91 95990 95571 or write to ott.shared12@gmail.com. If the box arrived damaged, photograph it before you unpack — it makes the courier claim far quicker.