Policies
What you are agreeing to when you order: prices in rupees inclusive of GST, prepaid orders confirmed over WhatsApp, a 24 hours pre-dispatch cancellation that is refunded in full, and hand-block cloth that varies between pieces because a person stamped it.
Last updated 14 August 2026
JoyBaskets is a direct-to-consumer bedding brand selling in India. We design the range, a manufacturing partner makes and packs it, and a courier delivers it. Buying from this site means you accept the terms on this page, along with the Shipping & Delivery and Returns & Replacements policies, which are part of them.
You need to be old enough to enter a contract in India — 18 — to place an order, and the delivery address has to be in India.
Every price on this site is in Indian Rupees (INR) and is inclusive of GST. There is no tax added at the end, no handling charge and no delivery charge: nothing at all is added to your goods total, so the sum of the prices you see is the sum you pay.
Prices and offers can change without notice, but never after we have confirmed your order — the total in your WhatsApp confirmation is the total.
Adding something to your bag does not reserve it, and pressing Place order on WhatsApp does not complete a purchase. It opens a message containing your bag, your total and your address. A contract exists once we reply to confirm the order and you have paid.
Orders are prepaid — UPI, cards or netbanking, always before dispatch. There is no cash on delivery.
We may decline an order — a sold-out design, an address a courier cannot reach, an obvious pricing error, or a bulk request we cannot fulfil. Nothing has been dispatched in that situation, so if you had already paid we cancel the order and refund it in full. A cancellation refund usually takes 2–4 working days to reflect back to your original source of payment. If you would rather have an equivalent piece of the same value instead, say so on WhatsApp and we will arrange that — but the refund is what happens by default, and you never have to ask for it.
Most of our cotton is hand-block printed: carved wooden blocks, stamped by hand, with natural dyes. That method is the reason the cloth looks the way it does, and it comes with consequences you should expect rather than be surprised by.
None of that is a defect, and none of it is grounds for a return — it is what separates a printed sheet from a stamped one. Genuine faults are a different matter and are covered fully under Returns & Replacements.
You can cancel a paid order yourself within 24 hours of paying, as long as it has not been dispatched yet — and the full amount is refunded. Cancel it yourself at /track with your order reference and mobile number. A cancellation refund usually takes 2–4 working days to reflect back to your original source of payment.
We do not accept change-of-mind returns. If the print is not what you hoped for, or you simply do not want the piece any more, it cannot be sent back.
If a piece arrives damaged, defective, or is not the item you ordered, we send you a replacement. Once an order has been dispatched, money is not returned. There is no refund to a card, to UPI or to a bank account after that point, and a genuine fault is put right with a replacement piece instead. The full conditions, the reporting window and the three-step process are on the Returns & Replacements page, and they form part of these terms.
Stock counts on the site are kept as accurate as we can, but they are not a live warehouse feed. If something sells out between your payment and our confirmation, we tell you and you choose: hold the order for the restock, take an equivalent piece of the same value agreed over WhatsApp, or have the order cancelled and refunded in full. Nothing has been dispatched at that stage, so the refund is always on the table.
Photographs are of the actual products, shot in daylight and not retouched to change a colour. Screens still differ, so treat a shade on your monitor as close rather than exact. Dimensions, thread counts and fabric compositions on each product page are accurate to the tolerances above.
The photography, product copy and design of this site belong to JoyBaskets. You are welcome to share a link or a photo of something you bought. Please do not use our images or copy to list, market or resell products, ours or anyone else’s.
Our responsibility for any order is limited to what you paid for it. Before dispatch it is discharged by cancelling the order and returning that money; after dispatch it is discharged by replacing the piece. We are not liable for indirect losses beyond that. Nothing here removes rights you have under Indian consumer law.
These terms are governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the competent courts of India. Before it ever gets that far, message +91 95990 95571 or write to ott.shared12@gmail.com; almost everything is fixable in a sentence.
